Return & Refund Policy

At Vasthro, we take immense pride in the craftsmanship, heritage, and quality of our traditional Indian ethnic wear. We want you to feel confident and radiant in every piece you purchase. Please review our Return & Refund Policy below to understand our guidelines for eligible returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 7 days of the delivery date, provided that the item meets the following conditions:

  • Condition: The garment must be unworn, unwashed, unaltered, and free from any odors, makeup, deodorant, or perfume stains.
  • Tags & Packaging: All original brand tags, labels, and security ribbons must be intact and attached to the item. The product must be returned in its original packaging.
  • Proof of Purchase: A valid order confirmation number, receipt, or invoice must be provided.

2. Non-Returnable & Non-Exchangeable Items

Due to the delicate nature of traditional ethnic wear (such as heavily embroidered sarees, lehengas, and hand-embellished garments), the following items are final sale and cannot be returned or exchanged:

  • Customized or Tailored Items: Any garment that has been altered, custom-stitched, or made-to-measure according to your specific measurements.
  • Discounted & Sale Items: Products purchased during seasonal sales, promotional clearance events, or using special markdown codes.
  • Accessories: Unstitched blouse pieces that have been separated from the main saree, or undergarments/duttys where applicable.

3. Defective or Incorrect Items

We thoroughly inspect every order before it leaves our store in Wattala. However, if you receive a damaged, defective, or incorrect item:

  • Please notify our customer support team within 48 hours of delivery with clear photographs or a short video showcasing the defect or error.
  • We will arrange for a replacement or a full refund, including any applicable shipping charges incurred for the return.

4. Refund Process

Once your returned item is received and inspected at our store:

  • Approval: We will send you an email notification to confirm the receipt of your item and the status of your refund.
  • Timeline: Approved refunds will be processed within 7 to 10 business days.
  • Method: Refunds will be credited back to your original method of payment (credit/debit card, bank transfer, or store credit, depending on your initial checkout method). Please note that original shipping fees are non-refundable.

5. Shipping & Return Costs

  • Customer Responsibility: Except in cases where the item is defective or incorrect, the customer is responsible for all shipping and handling costs associated with returning the item.
  • Exchanges: For approved size exchanges, standard shipping charges will apply to dispatch the new item, unless stated otherwise during a promotional period.

6. How to Initiate a Return

To start a return or exchange, please reach out to our support team with your order number and reason for return:

  • Email: support@vasthro.com
  • WhatsApp / Hotline: +94 75 505 9271