Here are some frequently asked questions from our customers before they make a purchase.
If you don't find your answer here, feel free to reach out to us at support@vasthro.com or Whats App/ Call us via +94 75 505 9271 — we're happy to help!
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- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the Whats App button below to chat live with store assistant.
If we aren’t available, drop us a message and we will get back to you within 20-36 hours!
Pre Sale Questions
To make a purchase, select any product that you love, click on "Buy Now" button. product will be added to cart and proceed to checkout to complete the purchase.
We have a wide range of payment options for you to choose from. Cash on Delivery (COD) is available throughout the island. Bank Payments / Online Bank Transfers / Koko / Mintpay Payment or simply place an order on our website and pay with your VISA, Mastercard and Amercian Express cards.
Restocking a particular style is dependent on demand. If the style is frequently requested, we will refill it in a matter of weeks. You can always click on "Notify Me" button to receive an alert once the particular product is back in stock. If not, you can use the 'search' option to find a similar style or our team will gladly offer you similar designs through What's App, Facebook or Instagram.
If you wish to change your delivery address, please immediately contact us and we will do our best to assist you in this matter. In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.
Our standard delivery time ranges from 3-4 days for in-stock products and 12 days for imported products. Orders are subject to the prices listed on the product page at the time of purchase. Taxes are not included in these pricing; the entire price (including taxes) is shown on the shopping basket page. We accept a variety of credit cards, including Visa, American Express, and Mastercard, and will charge your credit card for the invoice as soon as the item has been accepted and shipped. Our standard islandwide delivery fee is Rs.400.
Exchange/return must be made within 14 days from the purchased date. The garment should be in its original condition in order to be exchanged, it will only be accepted with its receipt and Vasthro tags attached. For more information you can refer to our ‘Exchange Policy’ on the website.
When we dispatch your product via courier, you will receive a What's App message with your order details and a link to trace your order.
